💳 Our Payment and Refund Info
Effective Date: August 2, 2025
Website: www.globalinfoveda.com
This Payment & Refund Policy governs all financial transactions made through Global Info Veda (“we,” “our,” or “us”). It outlines the payment methods we accept, invoicing and tax policies, conditions for subscription renewals, refund eligibility, dispute resolution processes, fraud prevention mechanisms, and responsibilities of both parties. By engaging with our services, you agree to the terms set forth in this document.
💼 1. Scope of Services
This policy applies to all services and products offered through our website, including but not limited to:
- Paid access to exclusive digital articles, research, reports, and newsletters
- Downloadable digital products such as eBooks, templates, infographics, software, or AI tools
- Online courses, webinars, and live workshops (with or without certificates)
- Custom research, business analysis, or professional consulting services
- Premium content subscriptions, member-only communities, and partner access programs
- One-time and retainer-based business or technical services
Each product or service may have additional terms that override specific elements of this policy if explicitly stated.
💰 2. Accepted Payment Methods
We accept a variety of secure global and regional payment options:
- Debit and Credit Cards (Visa, MasterCard, AMEX, RuPay, Discover, etc.)
- Unified Payment Interface (UPI), Net Banking, and Mobile Wallets (for Indian users)
- International Gateways: PayPal, Stripe, Razorpay, and Google Pay
- Payoneer (Primarily for B2B and freelancers)
- Direct Bank Wire Transfers for enterprise contracts
Transactions are processed using PCI-DSS compliant protocols and TLS encryption.
📋 3. Currency and Pricing Structure
- All prices are listed in INR (₹) for Indian users or USD ($) for international users.
- Real-time currency conversion is determined by the payment processor’s rates.
- Prices may fluctuate based on market conditions or promotional campaigns.
- Taxes including GST (India), VAT (EU/UK), or Sales Tax (USA) may be charged based on region.
- All applicable taxes will be displayed clearly during checkout.
We reserve the right to change pricing at any time with or without notice.
📃 4. Invoicing, Receipts & Documentation
- Customers receive an automated email receipt upon successful payment.
- Official invoices are issued for every purchase and are accessible via email or dashboard.
- Indian users will receive GST-compliant tax invoices.
- Clients requiring formal documentation (e.g., quotation, service agreement, pro forma invoice) may request it through our billing team.
- Business clients must provide accurate billing details (such as GSTIN, PAN, company name, etc.).
🔄 5. Subscription & Auto-Renewals (If Applicable)
- Subscription services (e.g., online memberships, premium portals, annual toolkits) are billed in advance.
- Renewal frequency: Monthly, Quarterly, or Annually, as selected by the user.
- You may cancel, upgrade, or downgrade your plan from your account dashboard.
- Subscription reminders will be sent via email 3–7 days before automatic renewal.
- Non-renewal results in immediate suspension of service upon expiration.
We do not prorate partial month usage upon cancellation unless otherwise stated.
🧾 6. Refund Policy & Eligibility
Refunds are considered exceptional, not guaranteed, and are granted only under specific conditions:
| Product/Service Type | Refund Window | Conditions |
|---|---|---|
| Digital Downloads | ❌ Not refundable | Once accessed/downloaded |
| Online Courses (Live) | ✅ 100% before start | Not refundable after class begins |
| Online Courses (Self-paced) | ✅ Within 48 hrs if < 10% used | No certificate issued, must be unused |
| Custom Consulting Services | ✅ 100% before commencement | Pro-rated if partial work delivered |
| Subscription (Monthly) | ✅ Within 7 days of billing | No significant usage during period |
| Subscription (Annual) | ✅ Prorated within 14 days | Refund based on unused duration minus transaction fees |
| Duplicate/Accidental Payment | ✅ Within 14 days | Verification via transaction logs required |
| Technical Billing Errors | ✅ Anytime | Full refund upon verification |
Refunds will not be granted for:
- Delayed access due to user-side tech issues
- Content already consumed or downloaded
- User’s failure to cancel subscription in time
- Misinterpretation or dissatisfaction with free previews
🕒 7. Refund Request Procedure
Refund requests must be submitted by email to support@globalinfoveda.com with the following:
- Full Name and Email used for purchase
- Order/Transaction ID
- Date and nature of purchase
- Reason for refund (with supporting screenshots, if applicable)
Processing Timeline:
- Acknowledgment: within 24–48 hours
- Verification: 2–5 business days
- Refund Credit: 7–10 business days (via original payment method)
No refunds will be processed through alternate payment channels or in cash.
🛡️ 8. Disputes, Chargebacks & Fraud Prevention
To protect both our business and clients, we implement:
- Transaction flagging for unusual activity
- OTP or 2FA for high-value orders
- Manual account review before delivery of custom services
- Proactive anti-chargeback measures
Dispute Protocol:
- Attempt internal resolution before raising a dispute
- Fraudulent chargebacks may result in account termination, IP blocking, and blacklisting from future services
- We cooperate fully with banks, PSPs, and law enforcement in case of cybercrime or financial fraud
🔄 9. Cancellations & Service Terminations
- You may cancel subscriptions via your account or by emailing us.
- Cancellations are effective immediately, and you will retain access until the end of the paid term.
- For enterprise contracts or project-based services, termination terms will be clearly defined in your agreement.
We reserve the right to terminate accounts for non-compliance with Terms of Service or abuse of refund policies.
🔁 10. Modifications & Policy Updates
Global Info Veda reserves the right to revise this policy:
- All updates are timestamped and version-controlled
- Significant changes will be notified via email or website banners
- Continued use of the website or service implies agreement to the revised policy
Customers are advised to retain copies of this document or refer to this page regularly.
📬 Billing Support and Grievance Redressal
For billing inquiries, tax documentation, refund issues, or complaints, please reach out to:
Global Info Veda
2/688, B1, Milacoy Thottam, Kulathur, Venkittapuram, Chinniampalayam, Coimbatore, Tamil Nadu, India 641062
📧 support@globalinfoveda.com
📧 info@globalinfoveda.com
We are committed to fair trade practices, global compliance, and ethical handling of all financial transactions across regions and customer segments.